5 crucial tips when choosing event management software
There are so many online articles on how to choose the best event management software. But having to choose from so many options can be stressful, especially if you are already in the middle of planning your event.
To help you with this, we’ll put aside the technical features event management software must have and talk about the most crucial criterias to find your best fit in terms of software.
So before acquiring an event management software, learn how to identify some features that only the best customer service have in common. Here are some of them:
1. Easy to reach
Whenever you have a problem with your event management software, you know exactly how to ask for help. And you have access to a direct channel (via phone, email, or chat) where you can speak to the person responsible if something unpredictable occurs.
2. Responsiveness and guidance
In the case of good event management software, the time between submitting the problem and the response from support should be less than 1 day. Also, apart from solving the issues, pay attention to their enthusiasm to provide you assistance.
3. Good comprehension of the issues
There are 2 types of customer assistance. The first one has no clue about what you are going through when organizing an event and the second one will do everything possible to understand your problems. You should make sure that you are talking to an event specialist and not just a support center.
4. Flexible event solutions
Valuable event management software will provide you with personalized guidance. So, your nonstandard problems will receive a prompt solution, and with true flexible event solutions. The more a software can provide customization the better it is!
5. Professional and friendly attitude
The way customer support treats you as an event professional says a lot about the quality of their product. Of course nobody wants to deal with incompetent or rude service. Plus, if their attitude is engaging and friendly, it shows that they really want to help you
When facing the decision of what event management software to choose, forget about brands, or cool ads. The only thing you should be interested in (apart from great technical features) is the quality of the customer service.
Think about it as an opportunity to have access to a whole team of specialists whose goal is to help you plan and run events the best way possible. The success of your conferences, meetings, exhibitions, etc. depends on you but also on them. So when choosing an event management software, you’re choosing a partner.