AQUASHOW: How a waterpark maximized the sales and improved quality of service to visitors.

Located in Algarve, Portugal, Aquashow Park is considered one of the best 25 water parks in Europe by Travelers' Choice 2018 amongst many more certificates of excellence!
Founded in 1999, the Aquashow Park Hotel resort attracts many international tourists who choose Algarve as their holiday destination. It counts with over 6000 visitors per day.

6

Years of partnership

+500 000

Tickets sold per year

+40%

Anual growth

6

Years of partnership

+500 000

Tickets sold per year

+40%

Anual growth

“It’s absolutely critical to our international clients to have Last2Ticket multi-language customer support.”Celestino Santos, Aquashow CEO 

The Challenge

Aquashow was using a traditional and typical process for the ticket sales management of the waterpark which was causing queueing at the ticket offices. The lack of data-driven insights and streamlined processes were making it difficult for the team to make the right decisions.
The whole process involved the use of complex spreadsheets which made it difficult to respond quickly to delegate changes and client requests.
In addition, Aquashow was looking for a solution to improve customer service: a great customer support and feedback from attendees.
As Aquashow grew, the company needed a more efficient ticketing system that would automate the processes, give the team more control, as well as offer advanced tools that would improve the service it provides to its customers.

The Answer

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